The municipal OMIC helped recover more than €8,000 in its mediations during 2023
This is clear from the annual report for the year 2023 prepared by said office.
The Municipal Consumer Information Office (OMIC) of Santiago del Teide, which is located on Avenida Marítima in Playa de La Arena, has recently presented its annual report corresponding to the year 2023, which states that it has intervened in 80 mediations. majority with positive results (57 in total) that have allowed users to recover more than €8,000.
On the other hand, the total number of queries made by consumers in person at said office or by telephone was 117. The most frequent queries and complaints were those from mechanical workshops, post offices, online purchases, online reservations, DIY stores, technical services, airlines and those that have increased considerably have been insurance companies, electricity companies, banking entities and mobile phone companies, accounting for 95% of the total of said claims.
The annual report also indicates that a total of 27 complaints were collected and sent to the competent bodies in charge of managing these complaints.
